An interview with Maritha, CEO of MTS on the Brand rejuvenation

by | Nov 11, 2021 | Newsletters | 0 comments

Lady handing man a business card

Q – Why did  MTS decide to do a brand rejuvenation?

A – MTS was established in 2009 as a consulting firm within the social development and social compliance eco-system in the South African mining industry. The implementation and reporting of our client’s Social and Labour Plans were severely hampered by poor data quality which led us to  develop technology to automate repetitive data collation, analysis and reporting tasks. In 2018 we went through a period of deep introspection in MTS wherein we concluded that people were at the centre of everything we did. It is not about reports or meeting compliance targets; it is about people and the impact people have on each other and our environment. Our actions and decisions cause ripple effects in our world, just like a pebble thrown in a pond. We cannot distance ourselves from the impact that the decisions we make on a daily, weekly, monthly basis has on our lives and the lives of everyone that we touch; either as a person, a business, or an industry.

Hence people-centred solutions as a slogan were born, which led to fresh colours and an updated look and feel. With people at the centre, a hierarchical management structure in our business did not feel right, so we ditched that and adopted a network approach to our business and our work environment. In MTS we subscribe to the value of self-determination and partnerships through collaboration and co-creation. These values and principles are at the core of who we are and how we work. This resulted in MTS truly becoming a values-based business that is agile, people-centred (internally as well) and supported by a reward structure based on contribution and outcomes directly linked to the business’s success.

Q – With the MTS brand rejuvenation, what changes have been done to the business, and how does it impact clients and future clients?

A – Through the changes, MTS has placed a key focus on collaboration with a community of excellence within our eco-system to serve our clients with a far broader range of solutions in social performance and compliance management. Our focus on people-centred solutions allows our team to grow exponentially in the direction they are interested in and take full ownership of their careers within MTS and the opportunities provided us by our clients. This combination allows MTS to increase the range of solutions we can cost-effectively offer our clients whilst maintaining our focus on partnerships and excellence in client service delivery.

Q – We know that Insite is a key component of your business. Can you give us some insights on what is to come for the future?

A – A Technology enabled business requires continued investment and development within the range of solutions. This investment into technology and partnership platforms ensure that our solutions remain relevant and that your clients can benefit from advancements made in the digitisation of work and business management. We are currently working on incorporating communication tools in Insite, this will make it easier for our users to manage social performance projects, risks and deliverables in the solution. Further, incorporating scenario planning tools and improved user engagement will enable our clients to derive additional value from the different modules. Finally, using microservices as key components in our database design, we will more easily add additional functionality in the future to meet the ever changing requirements in Social Performance Management, Implementation and reporting, both in South Africa as well globally. 

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